Privacy Policy

Personal data is information that identifies a person. This includes, for example, your name, address, telephone number and e-mail address.

The personal data you enter when placing your order and in your account on our website is transmitted to our server in encrypted form using the SSL protocol.

You will notice that the connection is secure in your browser since the url address of METRA Instruments begins with “https://”. Credit card data is collected, processed and stored in encrypted form by our payment provider Paypal. In addition, the website of METRA Instruments is secured against the loss, destruction, access, modification or transmission of your data by unauthorized persons.

Personal data (e.g. your address and other information provided) is stored in our database and serves to optimize the processing of your order and customer service. Saved data also allows registered customers to order quickly.

Data relating to online user queries

When you contact us from our contact form for a question or request for assistance, the e-mail address entered will only be used to answer you, and you will not be the subject of commercial canvassing. unless you wish (e.g. if you are subscribed to the newsletter with this same e-mail address).

Customer account

Direct and password-protected access allows customers registered on the METRA Instruments website to access their registered data (customer account). In this space, you have the possibility to consult the data relating to all your orders made from this account but also to manage your contact details (address). You agree to keep your username and password confidential and not to communicate them to an unauthorized third party. We accept no liability for misuse of passwords unless we have made a mistake. So, when you have finished communicating with us, please close the browser window, especially when sharing the computer or mobile devices with other users.

Use of cookies by METRA Instruments

A cookie is a small file downloaded to your computer when you visit the METRA Instruments website. A cookie can only contain information that we send to your computer. Private data cannot therefore be viewed. If you accept cookies on our site, we cannot access your personal information, but the cookies allow us to identify your computer. To be able to personalize the online store and mobile applications and to better manage and process your orders in your shopping cart when your session is active, we use cookies like many other merchant sites.

Most of the cookies we use are deleted from your hard drive at the end of the browser session (these are session cookies). Other cookies remain on your computer and allow us to identify it the next time you visit (these are permanent cookies). These cookies thus prevent you, for example, from having to re-enter your e-mail address for future orders.

If you do not wish to benefit from the advantages of cookies, you can easily modify the management of cookies in the security settings of your browser. Depending on the browser used, simply go to the Settings or Internet Options menu and opt for blocking cookies. 

However, such deactivation will prevent you from benefiting from certain functionalities on our website and mobile applications. To use our shopping cart, temporary cookies must be enabled.

Use of Google reCaptcha

To protect our services online, we use CAPTCHAs to know if the connection is made by a person or a machine. This control makes it possible to verify that the data entry has been carried out by people or machines, which are often misused. As this request is accessed by a Google server, Google creates a cookie for you for the duration of the request. Further information regarding the Google Captcha privacy policy is available here: https://policies.google.com/privacy?hl=en